Terms

Terms of Service

Last updated: 28 August 2026

Plain terms, written to be read. They describe what I owe you, what you owe me, and what happens when a plan changes, which it will.

What the service is

Private, appointment-only men's grooming delivered at an address of your choosing (home, hotel, office, or another private location) within Chicago and the surrounding area. A single private appointment is $500 and runs 60 to 90 minutes including setup and cleanup. Beard shaping and straight-razor detail are available as a $125 add-on, confirmed before the appointment. Additional guests at the same address on the same visit are $395 each.

Requesting an appointment

Submitting the form is a request, not a booking. When I accept a request, I offer a specific date and time and send a private payment link; the appointment is confirmed once that payment is made, and until then the time is not held. Requests are answered by text within the hour, between 8am and 8pm; a request sent after 8pm is answered the next morning. I may decline a request: the calendar may be full, the address may be outside the area I can serve properly, or the work may not be something I am the right person for. If I decline, I will say so plainly and, where I can, point you to someone better suited.

Travel and the service area

Travel is included in the price throughout the core service area: Gold Coast, Streeterville, River North, Old Town, Lincoln Park, West Loop, the Loop, South Loop, and the near North Shore including Evanston, Wilmette, and Winnetka. Addresses beyond that area are quoted before booking. A travel charge will never be added after an appointment.

What I need from you

A hard floor, an electrical outlet, and roughly the footprint of a dining chair. Please make sure I can actually reach you: building access, a doorman’s name, a gate code, a parking instruction. If your building requires a certificate of insurance or vendor registration, tell me in advance and I will arrange it directly with them.

Timekeeping

I arrive at the agreed time. If I am going to be late, you will hear from me before the appointment starts, not after. If I arrive more than twenty minutes late without notifying you, you may decline the appointment without charge.

If you are not there when I arrive, I will wait twenty minutes and try to reach you. Beyond that, the appointment is treated as a cancellation inside 24 hours.

Cancellations and changes

• More than 24 hours' notice: move freely, with your payment moving to the new appointment, or cancel for a full refund.
• Less than 24 hours' notice: half the appointment fee is retained, because that time was held for you and cannot be filled. The remainder is refunded, or the full amount can be applied to a rescheduled appointment instead.
• Retainer clients may reschedule freely within the same month.
• If I have to cancel or move an appointment, you are refunded in full, and you get first choice of the next available window.

The Assurance

If an appointment is not right, tell me before I leave. I will correct it there and then. If it still is not right, you are not charged for that appointment. Not a credit, and not a reduction on a future visit. That is the entire policy, there is no form to fill in and no discussion to have, and it applies to every appointment, not only your first.

Payment

By card, through a private payment link, once a request has been accepted. Appointments are confirmed upon payment. Nothing is charged to send a request. Receipts are issued for every appointment. If the service is billed through a business, say so and the receipt will be made out accordingly.

Monthly retainers

Retainers are ongoing monthly arrangements. There is no contract and no minimum term.

• Billing occurs monthly on the date the retainer begins.
• Pause or cancel with 30 days' notice. The current month completes; nothing further is charged.
• Included appointments do not roll over between months. Your standing slot is held for you whether or not you use it. That reservation is what you are paying for.
• Your rate holds for as long as the retainer stays active. If it lapses, the rate at the time you restart applies.
• Retainers are arranged after a first appointment. The Private Retainer tier is offered by invitation, limited by how many clients one person can serve properly.

Health and safety

Tools are cleaned and disinfected between clients. Please tell me before an appointment about any scalp or skin condition, allergy to grooming products, or recent procedure that could be affected. If you are unwell, reschedule. There is no charge for doing so, whatever the notice.

I reserve the right to decline or stop an appointment if the environment is unsafe, or if a client is abusive or intoxicated. In those circumstances the full fee is due.

Your property

Your space is protected before work begins and everything brought in is removed afterward. I carry insurance for in-home and in-office service. In the unlikely event something of yours is damaged by me, tell me at the time and it will be handled through that insurance.

Confidentiality

Client names are never published, never used in marketing, and never confirmed to third parties. Photographs are taken only with written permission. Confidentiality agreements are signed on request. See the Privacy Policy for how your information is handled.

Limits

Grooming is a matter of judgment and craft, and hair is not identical from person to person or month to month. I commit to the standard of care described on this site and to the Assurance above. Beyond that, and to the extent the law permits, my liability for any single appointment is limited to the amount you paid for it. Nothing here limits liability for personal injury caused by negligence, or anything else the law does not allow to be limited.

Governing law

These terms are governed by the laws of the State of Illinois.

Changes

If these terms change, the date at the top changes with them. Retainer clients will be told by email before any change affects them.

Contact

Anything unclear here: maliquecrayton1@gmail.com. If a term seems unreasonable in your circumstances, say so. Most of this is a default, not a wall.